Refund & Cancellation Policy
1. 7-Day Unconditional Money-Back Guarantee
At EntryFlow AI, we take immense pride in delivering enterprise-grade extraction accuracy for Indian tax invoices and seamless XML compatibility with Tally Prime. We want every Chartered Accountant, tax practitioner, and finance team to subscribe with complete confidence.
2. Cancellation Policy
You may cancel your monthly or annual subscription at any time without penalty or hidden cancellation fees. To cancel:
- Send an email to support@entryflow.in or billing@entryflow.in with your registered firm email or phone number.
- Alternatively, message our dedicated onboarding concierge on WhatsApp at +91 97409 43833.
Upon cancellation, your subscription will remain active until the conclusion of your current prepaid billing period. You will never be charged again for subsequent renewal cycles.
3. Refund Settlement Timelines (RBI & Razorpay Compliance)
In strict adherence to Reserve Bank of India (RBI) directives on digital payment settlements and Razorpay merchant guidelines:
Once a refund is triggered, an official Razorpay Refund ARN (Acquirer Reference Number) will be automatically dispatched to your billing email for banking trace verification.
4. Duplicate or Failed Transactions
If your account was debited more than once for a single order due to network timeouts or payment gateway synchronization delays, the excess transaction amount will be automatically identified and refunded by our automated reconciliation engine within 24 hours.
5. How to Request a Refund
Please provide your details when requesting a refund: